We do not make changes of size and/or model, because it is difficult to guarantee the availability of stock at all times. If you need another size or color, you will have to make a new purchase and return the item you do not want.
Free shipping from 60€ of purchase in Spain and 70€ in Portugal.
For other destinations, we leave you our shipping policy.
In the customer area, in the orders section, all your orders are displayed along with a link to track your purchase.
Sure! With seQura you can take your order today and not pay until it’s at home (up to 7 days after dispatch, at no cost).
You can also split the payment into 3 at no cost to you, or defer it for up to 12 months with a small fixed monthly fee.
👉 More info about seQura
In addition, with PayPal you can also pay in 3 interest-free instalments.
You have 14 calendar days from the time you receive the items to make the return.
If you want to initiate a return you must do so through our returns portal: RETURNS PORTAL
All payments received will be refunded, including initial shipping costs (if any). Only the return shipping costs will be deducted.
No return will be accepted after 14 calendar days from the date of receipt of the product(the product must be sent within 14 days).
The product must arrive in perfect condition (unused, unwashed, with their labels, without repairs) in its original packaging, also must be returned in a way that they are protected. If a return is received without protection (bag or box) with the Correos label directly stuck on it, the return will not be accepted.
You can find all the conditions in our section of refunds and returns.
In the shopping cart, you must select the shipping option “Pick up at post office” and select from a list the office of your choice.
To check your accumulated points, you have to register in the customer area with your e-mail address.
Once registered, you can check the value of your points in the section Points & Rewards.
On the payment page you can add the points you want and the corresponding discount will be applied.
Discounts applied through the use of points obtained from subsequently returned orders will be subtracted from the amount refunded.
For this purpose, we have prepared a video where you can see step by step how to obtain the correct measurements.
- How to measure the feet? – https://www.youtube.com/watch?v=xUY7wvvgyNA
- How to measure the instep? – https://www.youtube.com/watch?v=8ytOWNRruNo