Item changes
We do not make size and/or model changes, because it is difficult to guarantee stock availability at all times.
If you need another size or color, you will have to make a new purchase and return the item you do not want.
Return and withdrawal
You have 14 calendar days from the date you receive the goods to return them.
If you wish to initiate a return you must do so through our returns portal: RETURNS PORTAL
The products in liquidation with aesthetic defects or defects, indicated in its product card, cannot be returned.
All payments received will be refunded, including the initial shipping costs (if any). Only the return shipping costs will be deducted from the refund..
Returns of the same order, up to 2 pairs of shoes, will have a cost of:
- Peninsular Spain:
Pick up at home or drop off at pick up point: 5 €.
Discounted products: 7 €.
- Balearic Islands:
Pick up at home or drop off at pick up point: 6 €.
Discounted products: 8 €
- Canary Islands, Ceuta, Melilla and Madeira:
Pick up at home or drop off at pick up point: 15 €.
Discounted products: 17 €
- Peninsular Portugal:
Pick up at home or drop off at pick up point: 6€.
Discounted products: 8 €
- Other European countries:
Pick up at home or drop off at pick up point: 15 €.
Discounted products: 17 €
- International Countries:
Pick up at home or drop off at pick up point: 30 €.
Discounted products: 37 €
Remarks:
- For each additional pair, 2 € will be added to the initial cost.
- If you return the same order in separate shipments, you will be charged the return shipping cost for each shipment.
- If you return several different orders in the same package, each order will be handled and invoiced separately.
- Initial shipping costs, if any, will only be refunded on the first return of the same order.
Important:
The product must be in perfect condition: unused, unwashed, unmodified and unaltered.
It must keep labels, accessories and original packaging in good condition.
The original box should be free of tapes, labels or damage. It should be properly wrapped to protect it during transport.
In case of non-compliance, the refund will not be accepted.
* It is important to clarify that these damages must be attributable to the customer and not to the transportation company.
Otherwise, we reserve the right to refund the purchase or to deduct the amount of any depreciation that the product may have suffered.
Cases in which no refund is charged
If you receive a defective or wrong product, no charge will be applied. Defects or non-conformities must be reported immediately upon receipt of the order.
Promotions
If the return concerns an order with promotions (gifts, additional discounts, etc.), the promotional product must also be returned. Otherwise, the amount will be deducted from the refund.
Reimbursement
Once the goods have been received and checked, the amount of the product (and, if applicable, the shipping costs) will be paid within a maximum of 14 working days.
In case of payment by bank transfer or deposit, it will be necessary to provide an account number.
In case of repeated returns by the same customer, Calzado Barefoot reserves the right not to accept future orders.
Rebates in the form of a promotional code
If the customer chooses a refund via promotional code, the next order will be shipped free of charge (Peninsula and Balearic Islands only).
This benefit is valid only once, and only on the first order in which the code is used.
If the cancellation of the code is subsequently requested for a financial refund, the right to free shipping will also be cancelled.
Returns at specific points
- Ponteareas (Pontevedra): before coming, please send an email to devoluciones@calzadobarefoot.com indicating your order number.
- Orders with zip code 36700 (Tui, Pontevedra): you must send an email to devoluciones@calzadobarefoot.com with your order number.
Late returns
No returns will be accepted after 14 calendar days from the date of receipt of the product.
Once the return has been requested, the shipment must be made within 14 calendar days.
If this deadline is not met, the refund will not be accepted and a penalty of €1 may be applied.
Returns not accepted
If we receive late or non-compliant items, the customer will be notified to pay for the cost of pickup and return.
If no reply is received, the products will be stored for a maximum period of 1 year, in accordance with the provisions of the Spanish Civil Code on prescription of actions (art. 1968). After this time, the customer will lose the right to claim the goods.
Package returned due to delivery problems
In case your package has not been picked up within the time stipulated by the carrier, it will be returned to our warehouse. Once received, it will be processed in the same way as a return and the corresponding amount will be refunded.
Likewise, if the package is returned for any of the following reasons:
- Incomplete or erroneous delivery address provided by the customer.
- Explicit refusal of the package at the time of delivery.
- Repeated absence of the addressee, preventing its delivery within the term established by the transport company.
The same procedure will apply: the order will be considered returned and the corresponding amount will be refunded.
If you request a new shipment, you will have to pay the corresponding amount.
Shoe measurement
The shoe measurement service is free of charge, but 100% accuracy cannot be guaranteed due to production variations. These small deviations do not entitle you to a free refund.
*This is a summary. You can consult all the conditions concerning returns in our Terms and Conditions.
*We recommend that you check your promotions folder or spam folder.