Refunds and returns

Item changes

We do not make size and/or model changes, because it is difficult to guarantee stock availability at all times.

If you need another size or color, you will have to make a new purchase and return the item you do not want.

Return and withdrawal

You have 14 calendar days from the date you receive the goods to return them.

If you want to initiate a return you must send an email indicating the order number and the items you want to return to devoluciones@calzadobarefoot.com.

The products in liquidation with aesthetic defects or defects, indicated in its product card, cannot be returned.

All payments received will be refunded, including the initial shipping costs (if any). Only the return shipping costs will be deducted from the refund..

Returns of the same order, up to 2 pairs of shoes, will have a cost of:

• Peninsular Spain:

Deposit at pick up point: 5,50 €.

• Balearic Islands:

Deposit at pick up point: 7 €.

• Canary Islands, Ceuta, Melilla and Madeira:

Deposit at pick up point: 16 €.

• Peninsular Portugal:

Deposit at pick up point: 7 €.

• Other European countries:

Deposit at pick up point: 20 €

Remarks:

• For each additional pair, 2 € will be added to the initial cost.
• If you return the same order in separate shipments, you will be charged the return shipping cost for each shipment.
• If you return several different orders in the same package, each order will be handled and invoiced separately.
• Initial shipping costs, if any, will only be refunded on the first return of the same order.

Otherwise, we reserve the right to refund the purchase or to deduct the amount of any depreciation that the product may have suffered.

Returns from countries outside the European Union

Returns made from countries outside the European Union must be arranged and shipped by the customer using their own means and under their own responsibility.

The customer will be responsible for all costs arising from the return, including but not limited to:

• shipping costs,
• customs charges,
• import taxes,
• duties,
• customs handling fees,
• storage costs,
• and any other expenses resulting from the parcel entering Spain.

⚠️ Important:

If the return generates customs charges, taxes, import fees, or any other costs for Calzado Barefoot, these amounts will be deducted from the corresponding refund.

We recommend correctly declaring the shipment as: “RETURNED GOODS” to avoid unnecessary customs charges.

If the customer does not pay the charges required by customs or by the shipping company and the parcel is rejected, abandoned, or destroyed, no refund will be issued.

Cases in which no refund is charged

If you receive a defective or wrong product, no charge will be applied. Defects or non-conformities must be reported immediately upon receipt of the order.

Promotions

If the return concerns an order with promotions (gifts, additional discounts, etc.), the promotional product must also be returned. Otherwise, the amount will be deducted from the refund.

Reimbursement

Once the goods have been received and checked, the amount of the product (and, if applicable, the shipping costs) will be paid within a maximum of 14 working days.

In case of payment by bank transfer or deposit, it will be necessary to provide an account number.

In case of repeated returns by the same customer, Calzado Barefoot reserves the right not to accept future orders.

Rebates in the form of a promotional code

If the customer chooses a refund via promotional code, the next order will be shipped free of charge (Peninsula and Balearic Islands only).

This benefit is valid only once, and only on the first order in which the code is used.

If the cancellation of the code is subsequently requested for a financial refund, the right to free shipping will also be cancelled.

Returns at specific points

• Ponteareas (Pontevedra): before coming, please send an email to devoluciones@calzadobarefoot.com indicating your order number.
• Orders with zip code 36700 (Tui, Pontevedra): you must send an email to devoluciones@calzadobarefoot.com with your order number.

Late returns

No returns will be accepted after 14 calendar days from the date of receipt of the product.

Once the return has been requested, the shipment must be made within 14 calendar days.

If this deadline is not met, the refund will not be accepted and a penalty of €1 may be applied.

Returns not accepted

If we receive late or non-compliant items, the customer will be notified to pay for the cost of pickup and return.

If no reply is received, the products will be stored for a maximum period of 1 year, in accordance with the provisions of the Spanish Civil Code on prescription of actions (art. 1968). After this time, the customer will lose the right to claim the goods.

Package returned due to delivery problems

In case your package has not been picked up within the time stipulated by the carrier, it will be returned to our warehouse. Once received, it will be processed in the same way as a return and the corresponding amount will be refunded.

Likewise, if the package is returned for any of the following reasons:

• Incomplete or erroneous delivery address provided by the customer.
• Explicit refusal of the package at the time of delivery.
• Repeated absence of the addressee, preventing its delivery within the term established by the transport company.

The same procedure will apply: the order will be considered returned and the corresponding amount will be refunded.

If you request a new shipment, you will have to pay the corresponding amount.

Shoe measurement

The shoe measurement service is free of charge, but 100% accuracy cannot be guaranteed due to production variations. These small deviations do not entitle you to a free refund.

*This is a summary. You can consult all the conditions concerning returns in our Terms and Conditions.

*We recommend that you check your promotions folder or spam folder.